Our Ticket Policy Is Different — Because We've Been in Your Shoes

At a Glance:

• Life happens — and The Magic Duel has one of the most flexible ticket policies in DC live entertainment
• Cancel or exchange with no questions asked up to seven days before your show
• Last-minute conflicts? You still have options, including a never-expiring gift card
• This policy reflects who we are: a small, guest-first company that wants you to come back

Most venues have the same answer when something comes up: too bad. You bought the ticket, that's your problem.

We've never liked that answer. We're a small show — you've literally seen our entire staff if you've attended — and we'd rather find a way to keep you happy than pocket your money and lose you as a guest forever.

Here's exactly how our policy works:

What You Can Do With Your Tickets

More than 7 days before your show:

• Full cancellation, no questions asked
• Exchange for a future show date, no questions asked

Less than 7 days before your show:

• Exchange for a future show date — $20 service fee per order
• Exchange for a never-expiring gift card — $20 service fee per order

That gift card doesn't have a clock on it. Use it when life settles down.

Frequently Asked Questions

Q: What counts as a valid reason to cancel or exchange? Nothing. We don't ask. Illness, babysitter, traffic, change of plans — it doesn't matter. If you need to cancel or exchange within the window, just reach out.

Q: Does the gift card ever expire? No. The gift card holds the full value of your tickets and never expires. Come back whenever the time is right.

Q: How do I request a cancellation or exchange? Contact us directly at 202-262-3617 or through the website. The sooner you reach out, the more options you'll have.

We're not a faceless corporation — we're a small show that wants you to become a regular. This policy is one way we try to make that happen.